Higinio Sanchez our Chief Executive Officer will be a keynote speaker in the Avaya Evolutions event on Sep 1st, in the city of Monterrey, Mexico. He will talk about “How a brand can be managed on Social Media”. Nowadays Social Media is very much in vogue thanks to the mobility that Smartphones allow. In this forum Mr. Sanchez will discuss important points such as Customer Care over the social media 24 / 7, attended by bilingual agents
(Spanish-English), time of response, and how you can take control of your brand strategy and build a strong legion of customers, relationships and voices. Your products, services, employees and industry are changing at a rapid pace, moment by moment tweet by tweet. Word Of Mouth (WOM) is more important to your business than ever, as viral marketing can either be a boom or bust to your business or your project.
Now the world is changing and shifting, so you have to listen and pay attention because:
- The crowd is there.
- They are already talking about you.
- They are talking about your competitors.
- Getting and giving direct feedback may be important.
- You can, or your community can, provide important answers.
- It can happen wherever or whenever, it’s mobile.